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Every call answered with Voice AI Reception

Practice better, with Voice

No phone queues. No missed bookings. That's better.

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Hear how Helen manages patient requests.

24/7 answering, multiple calls at once, PMS booking, Smart Transfers, practice dashboard.

Capture more bookings. Reduce phone admin.

Helen answers every call instantly and updates bookings directly in your PMS, returning time to your reception team every day.

24/7 coverage during peak hours and after hours

When the front-desk team is busy, Helen prevents missed calls and captures booking opportunities automatically.

Reduce reception overload and burnout

Handle simultaneous calls so patients are not left on hold. And when a call needs a human, Smart Transfers hands it over with full caller context.

Seamless PMS and calendar integration

No workflow change for reception. Bookings stay accurate in real time in your Best Practice or Pracsoft PMS.

Dashboard that shows calls handled and time saved

See how many calls are handled, saving time for your team, and how Helen is supporting your front desk.

Multilingual support

Allows for patients to self-serve in their own language. 30+ languages and counting.

Case Study

Helen's Impact

Real results from one GP clinic using Helen to handle routine patient calls*

63%

of routine calls fully handled by Helen AI

Helen completed 63% of incoming patient calls from start to finish. This means most routine calls for bookings, cancellations and reschedules were managed without reaching the front desk.

130 min per day

of reception call time saved per day

Helen handled 130 minutes of call time every day, giving the reception team more than two hours back to focus on patients in front of them.

4.5 out of 5

average patient satisfaction rating

Patients at this clinic rated their experience with Helen 4.5 out of 5 across multiple interactions, which showed callers felt supported even when the reception team was busy.

  • *Based on Helen handled calls from 50% of high usage clinics. For all statistics, outcomes vary and depend on each practice's size, call volume, configuration and duration Helen, AI Receptionist, has been live and operational. No performance outcomes should be inferred or expected for other clinics, and there is no guarantee that your practice will achieve similar outcomes. Voice is compatible with Best Practice and Pracsoft PMS software.

See how Helen could work in your clinic

Explore how Helen handles calls, bookings and routine questions in real time while your team focuses on in-person care.

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How Helen works

How Healthengine's AI receptionist works in 3 easy steps

Patient calls.

Helen books, reschedules or cancels in your PMS.

Anything requiring human support is seamlessly transferred with full context.

Request a demo

Not generic voice AI. Built for GP practices from the ground up.

Admin calls only. Helen never gives clinical advice or discusses symptoms.

Why Practices Love Helen

  • Smart Transfers pass calls to reception with caller context on screen. No cold transfers, no scrambling to catch up.
  • Helen directly books, reschedules, or cancels bookings in your Best Practice or Pracsoft PMS.
  • Patient data is protected with secure, compliant systems.
  • Helen responds using your practice's booking and website info.
  • No patient wait times, Helen manages multiple calls at once.
  • Real-time sync with Healthengine keeps availability current.
  • Multilingual support lets patients self-serve in their own language, 30+ languages and counting.

Why Patients Love Helen

  • Patients don't have to repeat themselves when transferred. Reception already knows who they are and why they're calling.
  • Patients can call anytime making bookings, and follow-ups without being on hold.
  • Patients receive the same warm, professional interaction, in the style of a natural conversation.
  • Patient details and bookings are managed within Healthengine's secure platform.
  • Helen helps patients book the right appointment type through a natural conversation.
  • Helen helps patients get what they need quickly - from bookings to information and transfers to reception when needed.
The cover of the guide, Choosing the right AI receptionist for your practice

Free guide

Choosing the right AI receptionist for your practice

Not all AI receptionists are built for Australian general practices. From privacy and PMS integration to the warmth of every conversation, there are critical differences that impact safety, performance, and patient experience.

Download the guide

An essential day-to-day feature for any medical centre

The AI Receptionist is not only saving our reception team time, but our bookings have also increased because fewer calls are slipping through the cracks. It has made scheduling smoother for both our team and our patients and we are no longer stuck juggling calls while trying to help patients at the desk.

Amir Hanna - Grace Medical Care

Register interest
A GP at a medical centre

Frequently Asked
Questions

A patient checking in at a practice front desk

How does Helen, Healthengine's AI Receptionist, work?

Helen is your AI-powered receptionist, available 24/7 to support your front desk. She answers patients calls, manages new and existing patient bookings and cancellations, and seamlessly transfers any complex requests to your team. That means no missed calls, no voicemails, just a smarter and more responsive patient experience.

Will Helen work with my PMS and phone system?

Helen is designed to work with most major PMS platforms, including Best Practice and Pracsoft. She also works with many existing phone systems using IVR and call forwarding. No hardware is required, and our team will work closely with your phone provider to coordinate setup. If you're unsure about compatibility, we're happy to assess your setup and guide you through the next steps.

Can Helen answer more than one call at a time?

Yes. Helen can handle multiple calls simultaneously with no busy tones or queues. Your practice remains responsive, even during peak times.

What happens if there is downtime?

If there is a temporary issue, Helen will let the caller know and transfer the call to your team. You remain in control at all times. You can also request to disable Helen instantly, with no involvement needed from your phone provider.

What does Helen sound like?

Helen has a warm, natural voice that is easy to understand. Voice customisation is not available yet, but it is planned for a future release.

What is Smart Transfers and how does it work?

Smart Transfers is Helen's handover feature for GP reception teams. When a call needs a human, Helen passes it across with the caller's context, the reason for the call, and a summary of the conversation so far, all visible inside your Healthengine Practice Admin account before reception picks up, and before the phone even rings. No cold transfers. No patients repeating themselves. Just faster, calmer calls. Smart Transfers is part of the AI features Healthengine is thoughtfully rolling out for practices, with your team in control of every conversation.

Book a 15-minute demo

Submit your details and a Healthengine practice consultant will contact you to answer any questions or arrange a product demo.

Get a personalised demo for your GP practice. Compatible with Best Practice and Pracsoft only. You can also reach us on 08 6205 3113

Book a 15-minute demo

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