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Smarter admin. More care.

Practice better, with Engage

Smarter patient engagement software for GP practices.

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Practice Admin, with a patient recall conversation open

Engage has everything you need to connect with patients, from online bookings to smart recalls and appointment reminders booked directly into your Best Practice or Pracsoft PMS.

10K+ happy customers
4.8* app rating (iOS)
108M patient bookings
3.1M unique monthly visits
A Smart Recalls conversation in Practice Admin and on a patient's phone

See what's new

Recalls, but better

Smarter patient recalls powered by Helen AI

Recalls are smarter, faster and more effective, driving more patient bookings.

Helen manages conversations naturally, confirms appointments directly in your Best Practice or Pracsoft PMS, and continues after hours. Patient conversations appear in your Practice Admin dashboard as they happen, allowing your team to step in at any time.

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Real conversations mean real results

Save time and drive 3X more bookings. That's better.

Standard recall SMS →
9%

of patients book from a standard one-way recall SMS1

Smart Recalls →
30%

of patients book from a Smart Recalls conversation2

Smart Recalls →
53%

of patients engage with a Smart Recalls conversation3

  • ¹ Based on Healthengine internal data from 27 April 2026 to 26 July 2026 across the GP customer base. Includes appointments booked through Healthengine outbound standard Recall SMS and excludes clinical reminders and bookings made through other sources.
  • ² Based on data from 41 practices using Smart Recalls between 22 June 2026 and 6 September 2026. Individual practice results may vary.
  • ³ Based on data from 41 practices using Smart Recalls between 22 June 2026 and 6 September 2026. Engagement rate is calculated as patient responses divided by initial sends: 9,307 responses from 17,558 sends. Individual practice results may vary.

I would recommend Smart Recalls to every practice.

I've used many different tools, but Smart Recalls is by far the best tool I've ever used to communicate with patients.

Peter Farag - Practice Manager, Trinity Healthcare Centre

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A practice manager

Designed for GP practice needs

A better patient engagement platform

Save timeand spend less

Online visibilityCommunicationsPractice efficiency

Online bookings, patient waitlist, online payments, recalls, appointment reminders, customised forms and more – Engage provides smart time-saving tools to reduce patient admin before and after their appointment.

Show up betterGet more bookings

24/7 bookingsHighly rated appNetwork profile

Our digital marketing pros put you front and centre online – on Google and Australia's largest healthcare network – making sure patients can easily find, book and stay connected with your practice 24/7 via the Healthengine website and app.

Success on your side

Live ChatEmailPhone

Your Australia-based customer success manager gives you their direct line, time and attention whenever you need it. Starting with a deep dive into your unique needs, they follow up with finely tuned solutions and regularly check in to ensure you get the best value.

See Engage in action at your practice

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Engage

What's included?

New features, powered by Helen

Smart Recalls

Keep recalls on track with Helen. Real-time two-way communication runs 24/7, turning patient replies into bookings, with 3x more successful recall booking rate and less manual chasing for your team.

Smart Appointment Reminders

Reduce manual appointment follow-up with Helen. Patients can reply naturally to reminder SMS, while Helen interprets confirmations and cancellations, keeping records up to date and gives staff visibility when support is needed.

Patient Messenger

Send a text to any patient, whether their GP is sick today or a script is waiting for them, and let them text you back, all from your practice's own mobile number. Every conversation sits in one inbox, so your team can see what's going on and step in whenever Helen is handling the replies.

Two-way conversational SMS

Patients reply right in the thread, no links or redirects required

  • Helen responds directly in a warm, conversational tone, handling routine two-way conversations with patients
  • Books in-thread, with the appointment written straight into your Best Practice or Pracsoft PMS in real time
  • Your team is able to see every reply in real time and can take over any conversation, any time
  • Automated nudges for patients who don't respond first time
  • Full audit trail: who was contacted, who replied, who booked, who's outstanding

Get found and booked online

  • Online bookings

    Let patients book 24/7 via the Healthengine website, Healthengine app, your practice website, and your Google Business Profile.

  • Healthengine practice profile

    Give your practice a high-visibility online presence across Healthengine's network, helping patients discover and book with you.

  • Reserve with Google

    Allow patients to book directly from Google Search and Maps when they find your practice.

Reduce front desk admin

  • Appointment reminders

    Automated SMS reminders help reduce no-shows, with patient responses visible in your Best Practice or Pracsoft PMS.

  • Digital patient forms

    Patients can complete forms before their appointment, including New Patient Forms and custom practice forms.

  • Digital bulk bill consent

    Capture patient consent digitally, helping streamline billing workflows and reduce paperwork at the front desk.

  • Waitlist

    Fill cancelled appointments faster by automatically offering available slots to patients on your waitlist.

  • Mobile check-ins

    Let patients check in from their own phone when they arrive, reducing front desk queues and helping your team manage arrivals more efficiently.

Bring patients back for care

  • Automated recalls

    Manage and send recall messages and make it easier for patients to book follow-up appointments.

  • My Care Team

    When the patient has added your practice to their My Care Team, your practice is placed front-and-centre in the Healthengine app, helping patients rebook with their preferred GP or care team, supporting continuity of care and patient retention.

Improve the patient experience

  • Online payments

    Give patients the option to pay online before or after appointments.

  • Feedback and Google reviews

    Collect patient feedback automatically and help grow your practice's online reputation with Google reviews.

  • Repeat prescription requests

    Make it easier for patients to stay on top of ongoing care by requesting repeat scripts online, helping them get the care they need when follow-up or prescription renewal is needed.

Simple, connected practice tools

  • Practice Admin portal

    Manage bookings, appointment reminders, recalls, patient communications, profiles, and feature settings in one place.

  • PMS integration

    Engage integrates with popular practice management systems including Best Practice and Medical Director Pracsoft.

Add-ons AI Receptionist · Powered by Helen New
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Add on

Bundle with Voice. Every call answered. One low monthly fee.

Find out more Hear Helen in action

Frequently Asked
Questions

A patient checking in at a practice front desk

Can patients save Helen's number in their phone?

Yes. Helen always messages from the same number, they can save it in their contacts. Future messages from your practice will appear in the same SMS conversation, making them easy to recognise.

Do I stay in control of my recalls?

Yes. You choose which recall types use AI SMS, and Helen works within your existing recall workflow.

Can I see what patients are saying to Helen?

Yes. Every AI SMS conversation is visible in Practice Admin, giving your team full visibility into patient interactions.

What happens if a patient asks Helen something she can't help with?

If Helen can't assist with a patient's request, she'll let them know they can call the practice directly. You can also jump into the conversation and reply to the patient by SMS from the Patient Chat tab.

What if I'm already a Healthengine customer?

If you're using Patient Connect or GP Complete, upgrading to Engage is simple. Your practice is already connected to Healthengine, with your practitioners and online profile set up. We'll upgrade your subscription and help you activate the features that best suit your practice.

What does implementation involve?

Getting started is straightforward. We'll schedule an installation appointment to connect Healthengine to your practice management software, then guide you through onboarding. From there, your dedicated Customer Success Manager will help you get the most from Engage.

Do I need to use all the features?

No. Engage is designed to be flexible, so you can choose the features that best suit your practice and adopt more over time.

Why do things the old way? Better is only a demo away.

Book a free demo and we'll show what Engage looks like for your practice and answer any burning questions.

You can also reach us on 08 6205 3113

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