Healthengine approved as an Electronic Prescribing app – Simplified script management for patients

Simplified and secure script management is now available in the Healthengine app, with no cost to patients or practices – ever.

We’re thrilled to introduce a new feature designed to simplify healthcare management for your patients and keep their scripts, bookings and appointment details all in one place.

Following a rigorous testing process, Healthengine has been approved by the Australian Digital Health Agency as a conformant Electronic Prescribing app under government legislation. This enables us to offer integrated script management within our app, providing patients with a convenient way to handle prescriptions, appointments, and care team information—all in one place.

Why script management in the Healthengine app?

This new feature allows patients to manage their prescriptions alongside healthcare appointments, making it easier than ever to stay on top of their health. By centralising these tools, we’re creating a seamless experience for patients, reducing the risk of misplaced scripts and enhancing healthcare accessibility.

Patients now have the flexibility to manage their e-scripts through the Healthengine app, other approved apps, or their preferred browser, offering the best of both convenience and control.

Why your practice will love this feature

With Healthengine’s new integrated approach, practices benefit from improved patient engagement and convenience. Here’s how this feature supports you and your patients:

• Enhanced Patient Experience: Patients can manage prescriptions in the same app they use to book appointments, reducing the need for multiple apps or paper scripts.
• Streamlined Repeat Prescriptions: Patients are more likely to return to their regular care team for repeat scripts, keeping your practice top of mind.
• Improved Data Security: All prescription data is encrypted, viewable only to the patient’s doctor and pharmacist. Healthengine does not store nor can it view this information, ensuring privacy for your patients.
• Convenience and Flexibility: Patients can manage their scripts via the Healthengine app or browser, giving them full control over their healthcare management.

How it works & data security

To enable this streamlined experience, the prescription exchanges (eRx Script Exchange Pty Ltd and Medication Knowledge Pty Ltd) have established direct links that allow patients to access their e-scripts directly via the Healthengine app or a web browser, depending on their device.

All prescription data is fully encrypted, ensuring only the patient, doctor and pharmacist can view it. Healthengine does not store, nor do we have the ability to ever view any personal or sensitive prescription information, maintaining patient privacy and security.

How you can help your patients

Let patients know they can follow these simple steps to store their e-scripts with Healthengine:

1. Make sure you have the latest version of the Healthengine app: Get the latest app version
2. Open the text message with the e-script and hold the e-script link to see your options
3. Select “Open in Healthengine” and follow the prompts. Once added, you will find your scripts in the ‘My Health’ section within the app.
4. If you can’t see ‘Open in Healthengine’, open it in your browser and copy the token. Go to the ‘My Health’ section within the Healthengine app and select ‘Add a new ePrescription’ where you can paste your prescription token.
5. To fulfil prescriptions, select the prescription you wish to have filled, and show it to your pharmacist to get your medication dispensed.

We’re excited about the convenience and flexibility this new feature brings to your patients. With Healthengine’s integrated approach, your practice can offer an improved patient experience, supporting both existing and new patients with secure, accessible healthcare management tools.