Patient payments
Effortlessly manage patient payments online through Healthengine's secure, conversion-optimised payment gateway.
Hear from our happy customers
Now when patients book telehealth appointments, we don't need to call them to collect payment, it's all done online, and patients are happy to do it because it's more convenient for them.
Rowena Bain, Practice Manager, Nambour Clinic Family Medicine
Yes! Healthengine Payments supports online payments for online bookings, telehealth and in-practice appointments, giving you full flexibility in how and when you collect payment.
You can charge cancellation fees automatically if a patient doesn't attend, helping you recover costs associated with lost time or resources.
Our Payment solution is powered by Stripe, a trusted global platform. Full card details remain secure and unreadable by Healthengine, ensuring maximum security and protection. More secure than taking payment details over the phone: credit card details are stored securely in Stripe, a trusted third-party payment platform.
Yes, many practices choose to pass on the small transaction fee to patients.
Your Healthengine dashboard provides detailed transaction tracking, with options to filter by date or type, download reports, and tick off bank-reconciled payments.
For Payroll Tax purposes, Healthengine's Payments solution allows practitioners to receive payments from patients directly into their own Stripe accounts. This eliminates the need for your team to process payments and transfer funds back to the practitioner.
Payments is available to GP, Dental, Allied and Specialist customers. Talk to our team about the right plan for your practice.
Payments is included in GP Complete and fixed term subscriptions for Allied and Specialists. For our other plans, including Dental, it can be purchased as an add-on. Please talk to our friendly team for more details. A small processing fee of 27c + 1.59% excluding GST is applicable when using Payments, which you can choose to pass on to the patient.
Post-payment collection is at the discretion of the practice. This can be completed at any time from 1 hour before the appointment to up to 28 days after the appointment. Once this time has passed, you will need to contact the patient directly to collect payment.
Prepayments are rapidly becoming a standard across industries, including healthcare, to streamline operations and guarantee services. To help ease this transition for your patients, you'll have access to a suite of in-clinic posters, information slides for waiting room TV screens and ready-to-use social media posts to help educate your patients about the benefits of online payments, making them more comfortable with the new process.