Capture consent online for bulk billed appointments
Supports both Telehealth and Face-to-Face workflows, including patients who didn't book via Healthengine.
New
Bulk Billed Consent (Medicare Assignment of Benefit)
Automatically send patients an SMS and email with a secure link to provide Medicare Assignment of Benefit consent digitally, including identity verification aligned to RACGP guidance.
Capture patient consent digitally for bulk billed appointments
Practice eligibility and setup
Frequently Asked
Questions
Who can use Medicare AoB / Bulk Billing Consent?
Medicare Assignment of Benefit (AoB) / Bulk Billing Consent is available to practices on our GP Complete subscription. It's currently available to practices using an eligible PMS, including Best Practice and MedicalDirector Pracsoft.
What has changed for collecting patient consent for bulk billed appointments?
From 1 July 2026, practices must capture and retain patient consent to assign Medicare benefits for bulk billed services. Healthengine's Medicare AoB solution supports a post-service consent flow: once billing is completed in your PMS, the patient receives an SMS and email with a secure link to verify their identity and complete the digital AoB consent form.
Are there any additional SMS costs?
No. There are no additional SMS fees for Medicare AoB / Bulk Billing Consent. It's included as part of Healthengine's GP Complete subscription.
What do the patient SMS, email and digital AoB form look like?
Patients receive an SMS and email with a secure link to the digital Medicare Assignment of Benefit (AoB) consent form.
If you're an existing customer, you can view examples of the patient communications and the end-to-end patient journey in Healthengine's Help Centre. If you're not a customer yet, please get in touch via the form on this page for a demo.
Does patient consent need to be collected at the time of the appointment?
No. For Medicare AoB, consent can be obtained before, during, or after the appointment. Healthengine sends the digital consent request after billing is completed in your PMS (post-service episodic agreement).
If I've collected patient consent in a past appointment, do I need to collect it again?
Yes. Consent must be captured for each bulk billed appointment.
What if a patient doesn't provide consent?
If the patient does not complete the digital consent (or does not agree to assign their Medicare benefit), the service can't be bulk billed under Medicare AoB. In this case, the patient should be privately billed and provided an invoice/receipt to claim from Services Australia.